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Adam was the first MTS employee to actually see our kitchen in person. Therefore his input was very valuable to us. He did the official measurement of our kitchen countertops 9/21/17. We had a concern around our Cygnus granite choice, due to it’s dual flow pattern. Adam listened to our concerns, thoroughly answering each and every question, backing his answers with complete and comprehensive explanations. His knowledge base was very helpful in allowing us to come to an informed decision. Adam truly cares that his customers have the best experience possible. His caring reflects very positively upon MTS.
Though we live in the Stillwater area, we have felt it worth traveling to your showroom because of Sara Wyman. She has been very professional and pleasantly personable; a very valuable combination! She exhibits a strong knowledge of your products, amazing willingness to track down products, while keeping us updated throughout working with us. MTS is fortunate having such an outstanding employee!!
We met Warren, another of your dedicated Minnetonka employees, yesterday. Warren, after hearing we had driven over from Stillwater to view the MSI granite that had just arrived, took the time to help us gain viewing access to the greatly varying slabs. He moved in slabs even as the rain increased. When we thanked him, he said “I always work to do my job well and help folks like you.” We feel it is exactly this “mind set” that makes your Minnetonka location superior. We wish to thank Warren for his kindness as he went out of his way to help us.
I met you briefly tonight before the Custom demo at MN Tile in Lakeville. I just wanted to take a moment and let you know what great guys you have working for you at this location. I've been in the industry for 18 years now and up until the last 3-4 years I would buy my materials through some of the other distributors around town. One day I needed some extra mortar and I was close to the lakeville store. I walked in and Rob was busy talking to a contractor who was having jobsite issues. I admittingly eavesdropped on the conversation while waiting and was immediately impressed with the wealth of knowledge that Rob possessed. Like I said, I've been in the trade for a while and have worked with many distributors, sales guys, product reps, etc and I can only think of a handful of people that I've encountered in that timeframe that knew as much about the industry as a whole as Rob does. Since meeting Rob that day he has saved my bacon countless times and when you ask him a question he will not only give you the answer but he will explain the reasoning for the answer which shows me he has a deep understanding of the products and processes involved. The few rare times I have been able to stump him he immediately got on the phone and made a few calls and I would have an answer within minutes most of the time.
As the saying goes, your only as good as your help, and that couldn't be more true for the guys at the lakeville store. Rob has hired a few guys to help in the warehouse over the last few years, some better than others, but none better than Jamie. While he came in not knowing much about the industry his learning curve has been incredible. You guys got lucky in finding him because it's very clear that this guy is a hard worker. It's not enough for him to just show up, clock in, take the orders and help load you up. He genuinely cares about the growth of your store and it's apparent to me that he views this job as an opportunity. Case in point, I watched over the last several weeks the drive that Jamie had to get the word out and get as many contractors to the demo today as possible. I'm in your lakeville store 2-3 times a week these days picking stuff up and every time I've been in there lately he was actively recruiting everyone that came in to come to the demo. He was getting people's email addresses, phone numbers, business cards and giving everybody the details about the event. He didn't stop there though, his follow up and reminders leading up to the event were also on point. This ambition of his is a rare trait to have in an employee and I hope you guys recognize the potential this guy has to better your company. He had gone above and beyond what is required of his job to make my life easier whether it was getting a product expedited quicker or orchestrating deliveries at the last minute, he even gave me his cell phone number in case I needed anything so I could get ahold of him easier or in case of a "tile emergency".
As you could probably tell, I've become a big fan of these two guys over the last few years and I can tell you that I'm not alone. I knew several of the other contractors that were there today and met several others guys I didn't know and we all agreed that these are the best two guys we have worked with out of all the distributors around. Honestly speaking, we can buy our materials elsewhere, there really isn't much of a difference in setting materials among the big manufacturers these days. What keeps us all coming through those doors are those two guys willing to do whatever it takes to get us what we need with a hint of sarcasm on the side:) I really can't say enough good things about these guys and I will continue to do business with your lakeville store as long as those guys are around.
I wish I would have had more time today to tell you these things in person and embarrass them a little bit but time didn't allow. I thank you for putting on the event tonight, it shows a commitment to those of us in the field and we all appreciate it.
Thank you for your time!
We have just completed a remodeling project for our church restrooms. During this process, Shirley Miles (our designer) worked with your employee, Jean Olsen. The project included countertops and tile for floor and walls. Within this entire project we have found Jean to be a blessing to us. She has worked diligently to make sure that all of our needs have been met. She has gone beyond expectations in making sure that this portion of the project ran smoothly and without complications. When we ran short of tile, she picked some up from another Minnesota Tile branch and delivered it to our job site on her own time.
In this day and age, it is so refreshing to be able to rely on someone who is willing to take on the task at hand from beginning to end. Because of the proficiency Jean has shown, we have no issue referring your company to our parishioners and others who inquire about the beautiful products and service we received from Minnesota Tile & Stone.
Also, we would like to note and thank the Countertop Installation Team who did such an excellent job. They were patient with us and the changes we made. The guys were willing and cheerful with all aspects of the job they performed.